Return Policy

We understand there may be a need to return or replace a defective part or item. We offer a 30-day return policy from the date of receipt of the purchase. Items returned must be unused and in the original factory packaging. Customers are responsible for the cost of shipping the appliance part back to our company. Please click here to return an item.

All parts are to be sent back in proper condition to get refund. Please note a 12% restocking fee to be charged on the items unless defective. 

Deal4parts.com cannot accept returns on any items that have been installed, used, modified, or otherwise damaged after receipt. 

We do not accept special order items.

Defective Parts

If you receive a defective part, contact Deal4parts.com immediately. All OEM (Original Equipment Manufacturer) parts are guaranteed by the manufacturer for up to one year from the date of purchase. There are some limitations and exclusions, including physical damage, unnatural use or wear, and other exceptions as indicated by the manufacturer.  If an item in your order is defective, please fill out the defective part form.

Part Warranty/Defective ProductReceived part that has been installed and has failed.

Samsung, Speed Queen items may need to be returned before credit is issued. Model #, serial # and failure reason is required.

Plumbing items need to be sent to PA Quality or scrapped on site with pictures for quality inspection (sump pumps and toilets).

HVAC items may need to be returned dependent on the HVAC manufacturer. Please hold onto product for 60 days. If the manufacturer requires the item to be returned, we will send a REA form.

Please note: Samsung Parts only has 90-day warranty upon purchase.

Damaged Parts

Unfortunately, parts can be damaged by the shipping carrier. If an item arrives damaged, notify Deal4parts.com within 10 days. This is required to file a claim with the shipping company. We cannot offer a refund or replacement of an item after 10 days from the receipt of the package.  If the part in your order arrived damaged, please fill out the form.

Concealed DamagePackage is not damaged. Part inside is.

Samsung, Speed Queen items may need to be returned before credit is issued. Type of damage is required.

Hold items for 30 days from date of filing claim.

HVAC items may need to be returned dependent on the HVAC manufacturer. Please hold onto product for 60 days. If the manufacturer requires the item to be returned, we will send a rea form.

It is recommended to clearly circle or mark the damaged area in your photos before submitting a claim.

Proof of DeliveryLost Package (Tracking shows in transit with no scans.)

Minimum 5 business days needed for this request.

Claim will be rejected if reported more than 10 business days from date shipped.

Carrier DamageShipper damage (Outside package damaged and item damaged).

Hold items for 30 days from date of filing claim.

Claim will be rejected if reported more than 10 business days from date shipped.

For concealed damage claims, please contact Customer Support.

Extended Warranties 

Extended warranties are only available on specific parts from Deal4parts.com. If you purchased an extended warranty with the part, contact us if there is a defect or any shipping damage. 

Warranty Information from Manufacturers:

• Bosch: 90 days from the purchase date
• Fisher & Paykel: 90 days from the purchase date
• Frigidaire: 90 days from the purchase date
• GE: 1 year from the purchase date
• LG: 90 days from the purchase date
• Samsung: 90 days from the purchase date
• Speed Queen: 90 days from the purchase date
• Whirlpool: 1 year from the purchase date